Frequently Asked Questions
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Pre-Sales Questions:
Can I buy the Solo edition now and upgrade to a Network Edition later if I need/want to?
Do you have an edition for Mac computers? Will you ever make one?
How does the Network Edition licensing work?
Can myPractice be used on a Terminal Server?
What is the Password I need to log in to the myPractice Trial?
What do you mean when you refer to myPractice Versions, myPractice Editions and myPractice Modules?
Software Assurance:
If I do not have software assurance, can I still receive upgrades of myPractice?
My Software Assurance has expired - what are my Support options?
Installation & Updates:
Is myPractice compatible with Windows 7?
How does the myPractice Updater work?
Installer 'loops' when downloading files from the Internet
myPractice installer closes without explanation
Network Database Needs Upgrade
Where do I find my version number of myPractice
Customisation:
Can I rearrange the Tabs or Add New Tabs?
What is the difference between Consultation and History Fields?
Available Field Types within myPractice
Can I 'Bold' or Highlight fields so they stand out?
Products:
How do I add products and services?
How can I delete a product or service?
Users & Practitioners:
How do I add a User or Practitioner into myPractice?
How do I delete a Practitioner?
How do I disable a Practitioner?
How do I see another Practitioners calendar?
How do I stop other Practitioners from seeing my Client Details?
What are the different levels of user access within myPractice?
How do I restrict areas of myPractice from Users?
Appointment Book:
Can I see two client in the same time slot?
Can appointments be shown by consultation colour?
Displaying only practice work hours / grouping of the Appointment Book.
How do I add another Location?
How do I see another Practitioners calendar?
Recurring Appointments for Clients
Invoicing and Payments:
Can I turn off payments being automatically generated?
Continually prompted for an Appointment Date when adding an Item.
How can I change the file format an Invoice is exported in?
How do I add my Provider number/s?
I cant add a discount to an invoices.
Invoicing screen 'disappeared' from the Client Details section (version 2.x)
Is there a way to customise the myPractice Invoice template to match my existing Invoice template?
What is the easiest way to create an invoice for an appointment?
How do I change the price for a product / services?
Letters and Templates:
How do I add my own Letter template?
How do I delete a document Template from my list?
I want others to see the Letter Templates I have created.
Client Details & Editing:
Client Details opens up on the wrong tab
How do I clear a dropdown list value?
How does Document Scanning work in myPractice?
I can't see/edit the Client Address field
How do I stop other Practitioners from seeing my Client Details?
Client Consultation notes are missing, what do I do?
Referrals:
Referral info is not showing up in my Invoice
Referrers not displaying in Referrers list within Maintenance.
Reminders (SMS/Email):
How do I set up the automatic SMS service?
Setting Up an SMS Global Account
Synchronising (Network Version only):
My co-worker cannot see the documents I added (Network Version only)
myPractice Live:
myPractice is offline & not communicating with the Server over a VPN Connection
