Auto Reminder Service

We are pleased to announce the immediate availability of the myPractice Auto-Reminder service to our myPractice Live customers.

What is it?
It is a service that will automatically send your Client reminders (SMS and Email) out each day.

How much will it cost me?
Nothing except the usual SMS Global message cost. We are including this service free with your myPractice Live subscription.  We use your existing SMS Global account to send your SMS messages.  We use our email servers to send your Email reminders.

How does it help me?
It helps you by taking away the need to remember to send your Reminders each day.

How does it work?
At 10 am, 1pm and 4pm each day, myPractice will check your database to find any 'unsent' Reminders and send them for you.
By default all messages will be sent at 10am for the next day, and for Saturday, Sunday and Monday appointments, reminders will be sent on Friday 10am.  The 1pm and 4pm run is just in case you have added any 'new' appointments after 10am.

Can I change how far in advance they are sent?
Yes.  If you want your reminders to go out 2, 3 or more days prior to the Appointment date, just let us know and we will adjust the service to suit your needs.  Each day of the week can be adjusted differently.

What if I manually send some Reminders - will my Clients get 2 notifications?
No. The myPractice Auto-Reminder Service will see that you have already sent a Client a reminder and will skip that Appointment.

What if a Client has asked for both an Email and an SMS? Will they both be delivered?
Yes. The Auto-Reminder Service will honour all Reminders set for delivery.

How will I know what has been sent?
Once the Reminders are sent, a Summary Report email is sent to one or more email addresses that you define.  It includes a summary of what was sent including the Client Name, the Appointment Date and the Phone number or Email address.

e.g.
Email to Mary Makebelieve - marypoppins@gmail.com  - Appt: 6/05/2011 2:15 p.m. - Sent = True
Email to Fred Bloggs - fredbloggs@gmail.com  - Appt: 6/05/2011 4:00 p.m. - Sent = True

Your myPractice database is also updated with the Reminder information and it will be visible to you within myPractice on your desktop.

*Note: as always, with SMS Messages you should always check the Status of your SMS Reminders.  The Auto-Reminder service will advise you of what has been Sent, but this does not guarantee it was delivered.  To check if messages have been Delivered to the Clients handset, you need to check the 'SMS Delivery Status' in the Reminders screen.

Sounds great. How do I get started?
Please click here to visit our website and enter the information requested.  We will contact you once your service is in place.

Further Questions?
Email us here or phone us:  Sydney - 02 80114982, Melbourne 03 9016 4312, Brisbane 07 3102 3403